Frequently Asked Questions

Order & Processing

How can I order a miner from Miner Shero?

You can place an order through our official website.


To place an order offline, you can reach out to us either on Email /Live Chat on Telegram.


Our team will help you place your order and ensure its quick delivery.

For more details, contact us today!

How can I confirm my order details?

You will receive an order confirmation mail on your registered email address (for registered users) and an instant confirmation message on the website. On the contrary, if you are a guest user, you will only be able to the message on the website an email upon your order confirmation.


In case you don’t receive a confirmation email, you can check the status of your order by contacting our team.

How can I trace my order?

You will receive regular updates on your registered email address about details relating to your order. If you are unable to access your registered email address, you can track your order status through the ‘My Account’ section on our website.


If you fail to access details through either of the above ways, feel free to contact us directly.

Can I cancel an order?

No, we regret to inform you that we don’t allow cancellations once the order has been placed.

What are the benefits associated with bulk ordering?

If you order more than 1 miner, you can contact us for special discounts.

Can I book order directly from the warehouse?

At our warehouse, our team carries our critical order processing tasks, which include- manufacturing, packaging, dispatching and shipping. Our representatives here are quite busy due to the heavy workload and won’t be able to address order placement requests.

Thus, for optimal customer experience and smooth order processing, you will have to place an order online by our website.


Do the prices on the website fluctuate quite often?

No, the prices of the miners on our website don’t fluctuate on a daily basis, but it does fluctuate on a frequent basis. We request you to confirm product price through our website before placing an order.

Are the website miner prices updated ones?

Yes, we ensure our product prices are up-to-date.

Are all the listed miners available?

We are encountered with a high number of orders each day and thus, we recommend you check the product’s page on our website, which has ‘Available’ products listed with their respective updated prices.


You can also filter the available products through the ‘Available’ products tab on the product page of our website.

Does bulk ordering provide me access to special discounts on the miners?

If you wish to purchase 2 or more miners, you can apply a coupon from on the website. In case there are no coupons available at the time of your order placement, we request you to call our team who will help you with special bulk order discounts on our miners.

In which currency are the miner prices listed?

The miner prices on our website are listed in US$.

Are the stated prices inclusive of shipping prices of the miner?

Yes, the stated price is inclusive of shipping costs which include doorstep delivery.

Are the prices listed on the website based on transparent pricing?

Yes, we believe in transparent pricing of our products and don’t have any hidden charges associated with the miner.

Shipping & Warranty

What is the warranty period?

Ideally, the manufacturer’s warranty varies from 180-360 days based on the miner’s make and model.

Are there different warranty periods for different miners?

Yes, the warranty period variates from miner to miner based on the manufacturer.

Do used miners come with a warranty period?

No, there is no warranty on used miners. However, miners within its warranty period are eligible for claiming its pending warranty.

Are the miner prices inclusive of shipping charges?

Yes, the stated prices of a miner on this website are inclusive of shipping costs.

How do you make the shipping process smooth?

We are partnered with some of the best shipping companies that ship our miners through air cargo. These companies are:

  1. DHL
  2. FedEx
  3. UPS
  4. TNT
How long will it take for you to ship the 'In Stock' product?

We ensure fast shipping of our products i.e. within 48-72 hours.

Do you ship worldwide?

Yes, we ship to 100+ countries across the globe.

Also our shipping is free by DHL or FeDex.

What are refund policies?

Refund policy


We’re so convinced you’ll absolutely love our products, that we’re willing to offer a 14 day risk free money back guarantee. If you receive your order and are not satisfied for any reason you can return the product for a refund within 14 days of making a purchase.


Proof of purchase
To complete your refund, we require a receipt, purchase order or other proof of purchase. Please note that without the aforementioned proof of purchase, we will not issue a refund but will provide you with a store credit instead.


Contacting us

If you have any questions, concerns, or complaints regarding this refund policy, we encourage you to contact us.

Payment & Acceptance

Do you accept payment in cash?

No, we accept payments either, though:

  1. Cryptocurrency


In case you have a preferred way of payment except the above two, get in touch with our team, who will help you with your order payment.

Can I make payment in a currency other than US$?

You don’t have to worry about the payment currency being US$. Our website calculate the rate and convert it US$.

If I choose to pay in cryptocurrency, is it compulsory to use a Coinbase account for such transfer?

You can make payments through any crypto wallet/exchange. It is not mandatory to use the Coinbase wallet to transfer cryptocurrency to our wallet.

In case of delayed payment, how can I stop it from being cancelled?

Your order will stand cancelled if you fail to make payment within the stipulated time frame, which is:


120 mins (payment through Crypto Currency)


However, we don’t want you to miss out on your desired miner. Get in touch with our team for further extension of the payment time frame. We are happy to hold your product longer.

Do you accept payments through modes other than bank transfer and cryptocurrency?

No, we don’t accept payments through other modes than the ones mentioned.


However, in case you are unable to pay through these modes, get in touch with our experts to help you better.

Can I pay directly at company warehouse?

No, we don’t allow our customers to place an order or to make an order at our warehouse.


We don’t encourage customer’s personal visits to our warehouse as our team is busy with order processing.

Basic Information

How do I stay updated about your products?

We keep our website up-to-date to ensure transparency and a fantastic user experience. For regular updates, you can subscribe to our Newsletter.

Will I get the order details in the email?

Yes, we share regular updates to your order through email. If you are a registered user, you can check the inbox of your registered email address and from the ‘My Account’ tab on the website.


Whereas, if you are a guest looking to trace your order, you can view its details through email updates or get in touch with our team.

How will you help me with my miner in case of trouble?

You can contact our customer service team by sending us a short video of your dashboard and your kernel log. Our technicians have the skill to fix most issues that result from software. If anything is wrong with your hardware, you will need to contact the manufacturer’s customer service department.

How do I set up my miner?

Here’s what you do to start mining:


Step 1: Download a trackable IP scanner.

Step 2: Locate the miner’s IP address.

Step 3: Open the device dashboard.

Step 4: Enter your pool link and wallet details.


For help, give us a call.

What is the difficulty level for setting up a miner?

Miner set-up required very little technical knowledge. It runs on plug and play model.